Help & FAQs

Please read through our Frequently Asked Questions section to see if we can help with your query.

What is GSM?

GSM stands for grams per square meter and measures the density of the towel. The higher the GSM, the thicker the towel is and therefore the more absorbent.

What is a thread count?

Thread count is the number of threads per square inch. Generally, a higher thread count reflects a better quality of product.

Complete Bedding Sets – What’s included?

The complete sets include a duvet cover; fitted sheet and pillowcase(s).  Single sets have 1 pillowcase and Double, King and Super King sets have 2.

Are your curtains fully lined?

Yes. All of the curtains available on our website are fully lined. (Excluding Nets and Voiles)

Are your curtains sold in pairs?

Yes. All of the curtains available on our website are sold in pairs. (Excluding Nets and Voiles)

How do I measure my window for curtains?

Have a look at our handy How to Measureguide for everything you need to know about measuring curtains.

What is gather?

The term ‘gather’ or ‘fullness’ refers to the amount of additional curtain material required on top of your window width.  We recommend that you allow 2.5 times gather to create a fuller effect that increases privacy but still lets the light in.

To ensure you can get the perfect look for your window, we can also order your made to measure net curtains with either 2 times or 3 times gather.  Simply choose your preferred gather before entering your window sizes and we will automatically calculate the width of your curtain.

Do I need hemming for my nets?

Hemming is recommended for net curtains as they can be prone to fraying at the edges. When a net is hemmed, each end of the net is folded over and sewn together to create a folded edge.  This not only reduces fray but also adds an attractive finish to the curtain. (Additional charges apply). Net alterations can take up to 14 working days.

What is shortening?

Shortening is a service we can provide if your required drop is not one of our standard sizes. When placing your net order, simply choose the next drop that is longer than you need, enter the length you require your nets to be shortened to and we will arrange the rest! (Additional charges apply). Net alterations can take up to 14 working days.

What if my window measurements are not a standard drop?

We offer a shortening service on made to measure nets.  Simply choose the next drop that is longer than you need, enter the length you require your nets to be shortened to, and we will arrange the rest!  (Additional charges apply) Net alterations can take up to 14 working days.

As with all bespoke products a tolerance of up to 3% on the overall drop or width may occur.  Any alterations within this tolerance will not be refunded.

If you need any assistance placing your order, please either contact us on 0333 456 6645 or at orders@ld-online.co.uk. Our offices are open from Monday to Friday, 8.00am to 5.00pm. Net alterations can take up to 14 working days.

New What is the difference between Voile nets and Voile panels?

A voile net is a made to measure item, cut to your requirements.  Voile panels are standard sizes and are pre-packaged from our supplier. Our voile panels also come in a wider range of colours.

Can I get a sample before I place an order?

Samples are available for some of our products. If you would like to order a sample then please call us on 0333 456 6645 or email us at orders@ld-online.co.uk. Our offices are open from Monday to Friday, 8.00am to 5.00pm.

Do you offer a wholesale service?

We offer competitive rates for wholesale orders, and regularly supply a variety of hotels, restaurants, and leisure destinations.

If you would like to make an enquiry regarding this service please call our Customer Services team on 0333 456 6645 or email us at orders@ld-online.co.uk. Our offices are open from Monday to Friday, 8.00am to 5.00pm.

Why isn’t my address being accepted?

When entering your name and address please make sure there are no punctuation marks, including hyphens, full stops and commas.

If you require further assistance, please contact our Customer Services Team on 0333 456 6645. Our offices are open from Monday to Friday, 8.00am to 5.00pm.

What payment methods do you accept?

We are pleased to accept Mastercard, Visa, Visa Debit, Electron and Maestro cards.  Unfortunately we are unable to accept Paypal, American Express or any cards with a billing address registered outside of the UK.

Can I change or cancel my order?

If you need to make a change or cancel your order, please contact our Customer Service Team as soon as possible on 0333 456 6645.Our offices are open from Monday to Friday, 8.00am to 5.00pm. Providing your order has not been dispatched, we will be happy to make any amendments you may need.

If your order has already been dispatched, please visit our Returns Policy for further information.

When will my order be delivered?

Our standard delivery time for orders is 5 working days. 

For Net Curtain alterations please allow up to 14 working days.

For Special Order items direct from our suppliers, please allow up to 28 days, however our delivery time is often shorter.

If you have any special delivery requirements, please call our Customer Services team on 0333 456 6645 prior to placing your order and we will be happy to discuss these with you. Our offices are open from Monday to Friday, 8.00am to 5.00pm.

For more information about our deliveries, please visit our Delivery Policy.

Where do you deliver to?

We currently only deliver to the United Kingdom. For more information on our delivery services and prices, please visit our Delivery Policy.

Can my order be delivered to a different address?

Yes. Simply enter your chosen delivery address at the checkout. To avoid any delays to your order, please ensure that your billing address is the address where your payment card is registered to.

There is a problem with my order, who should I contact?

Please contact our Customer Service Department as soon as possible on 0333 456 6645 or at orders@ld-online.co.uk, where they will be happy to assist you. Our offices are open from Monday to Friday, 8.00am to 5.00pm.

How do I return a product?

If you need to return a product, please contact us within 14 days of receiving your order to receive a returns authorisation code. For further details, please see our Returns Policy.

Can I return an item purchased from your website to one of your stores?

If you need to return a product, simply email us within 14 days of receiving your order at orders@ld-online.co.uk and tell us your chosen store and reason for return.  We will send you an authorisation code and will contact the store to ensure your return is processed quickly and easily. Please do not return an item to store without a returns authorisation code. For further details, please see our Returns Policy.

Can I return made to measure items?

As our made to measure items are cut to your specific requirements, you may only return them if they are faulty or incorrect. Please see our Returns Policy for further details.

How can I contact you about one of your stores?

If you would like to speak to our Head Office regarding one of our stores, you can contact us in the following ways;

By Post:

Linens Direct, Lovet House, Lovet Road, Harlow, Essex, CM19 5TB

By Telephone:

0333 4566645

By Email:

customerservices@lduk.co.uk

Our head office is open from Monday to Friday, 8.00am to 5.00pm.

If you would like to contact one of our stores directly, please see our Store Locator.