We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible. Any item may be returned for any reason within 14 days of the date of despatch so long as it remains in a saleable condition. We will refund the price of the item to the purchaser.

Please note that, with the exception of faulty merchandise, we cannot accept the return of certain items, which have been opened and used for example: pillows, quilts and protective bedding. This does not affect your statutory rights.

Call our customer services representatives on 0208 508 0707 any time between 9am and 5.00pm Monday to Friday. We will then ask you a few simple questions to establish the reason for the return and then arrange for the goods to be collected between 3pm and 5pm (Monday to Friday).

Checklist (Please ensure you have followed ALL the points below to minimise any delay in dealing with your returned item(s))