Terms and conditions
Welcome to the Linens Direct website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service Representatives by e-mail at or call us on 0333 45 666 45 between 9am - 5pm Monday - Friday.
"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means Linens Direct Limited; "Website" means the website located at or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website. Use of the website.
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that: • The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and • You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail at , or calling us on 0333 45 666 45 between 9am - 5pm Monday - Friday. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We reserve the right to: modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Purchase of products orders
All orders are subject to acceptance in accordance with our Order acceptance and the completion of the contract between you and us will take place on the despatch of the Products ordered to you unless we have notified you that we do not accept your order. Please allow up to 14 days for delivery. At the moment we can deliver within the UK mainland only. Non-acceptance of an order may be a result of one of the following: • The product you ordered being unavailable from stock • Our inability to obtain authorisation for your payment • The identification of a pricing or product description error. If there are any problems with your order, you will be contacted by our Customer Services Representatives. The sales contract is therefore completed in England. We reserve the right to reject any offer to purchase by you at any time. Order acceptance policy . We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Click here to find out more about our Returns policy, which is incorporated into these Conditions.
The width of the made to measure net curtains are cut to the customers requirements, however you will be charged up to the nearest whole metre (even if you order in inches).
If you require a different drop to our standard ones, please contact us on 0333 45 666 45 as we may be able to arrange a shortening service for you.
Returns and Refunds Policy
We hope you will be highly satisfied with any product purchased from our Website, however any item purchased from this site may be returned for any reason within 7 days of the date of despatch. This excludes made to measure items such as Net Curtains. You must ensure that you take reasonable care of the goods whilst in your possession and we ask you to return the item(s) intact and along with the original packaging. Please note that if you wish to return curtains, they must not been altered in anyway and the header tape must not have been pulled. For hygiene reasons, bedding must be returned unopened, with the hygiene seals intact. You must notify us in writing by either letter or email of your intention to cancel within 7 working days from delivery.
Postal Address: Linens Direct Ltd, Unit C, Goldtone House, Langston Road, Debden, Essex, IG10 3TQ or Email: firstname.lastname@example.org. After notification we will issue you with a returns authorisation number that you must quote on the paperwork when returning the goods. We will also send you details of where to send your return. Goods must be returned to our returns department within 7 days of authorisation. Any ‘FREE GIFTS’ with the products must also be returned.
Please Note: You must organise the return of the unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation and a returns authorisation number.
Returns and Refunds - Made to measure
Once the net curtains have been cut we cannot offer a refund or exchange if you have made an error in your design choice or measurements. This is due to our nets curtains being made to measure as per our customer's requirements. Please measure your windows carefully and take care when entering those measurements onto our website. If you have any queries contact us on 0333 45 666 45 or at (Mon-Fri 9am - 5pm). If you do realise that you have made an error or you change your mind about the design, contact us as soon as you can. If we haven't started cutting the net we may be able to change your order. Once the nets have been cut the order cannot be cancelled.
Faulty or Damaged Returns
If the product you have received is damaged or faulty when delivered, please contact our Customer Services team on 0333 45 666 45, or by email who will assist you promptly to try and resolve the issue and also notify you of our returns procedure. You have up to 30 days from delivery to report that your item(s) are faulty or damaged. Any returns postage charges for faulty or damaged items will be fully refunded to you.
After Sales and Advice
You can contact our Customer Services Representatives by telephone on 0333 45 666 45 between 9am and 5pm Monday to Friday. Alternatively, you can email us at: Linens Direct Ltd,Unit C,Goldtone House,Langston Road,Debden,Essex IG10 3TQ.
Please be aware that the above returns policy applies only to purchases made on the Linens Direct website and do not apply if your purchase has been made in one of our stores. For more information on our in store returns policy, please view the refund policy located near the till points in store.
Description of products
Each Product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges as set out in the Delivery section of this Website. Payment can be made by any of the methods specified in the Payment section of this Website and payment will be debited and cleared from your account as set out in the Payment section of this Website. At the moment we cannot accept Linens Direct Gift Vouchers as a method of payment these may only be redeemed at one of our stores details of which can be found in the shop locator. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Refusal of transaction
We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must: • Register by providing your real name, phone number, e-mail address, payment details and other requested information • Be over 18 years of age • Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable • Possess a valid credit or debit card issued by a bank acceptable to us By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
General Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Linens Direct and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Contact the registered company address of Linens Direct Limited is: Goldtone House Langston Road, Debden, Loughton, IG10 3TQ. Company registration number: 2717720 the contact details for linensdirect.co.uk are set out in the Contact us section of our Website.