Returns policy

Returns and Refunds Policy

We hope you will be highly satisfied with any product purchased from our Website, however any item purchased from this site may be returned for any reason within 7 days of the date of despatch. This excludes made to measure items such as Net Curtains.  You must ensure that you take reasonable care of the goods whilst in your possession and we ask you to return the item(s) intact and along with the original packaging.

Please note that if you wish to return curtains, they must not been altered in anyway and the header tape must not have been pulled.  For hygiene reasons, bedding must be returned unopened, with the hygiene seals intact.

You must notify us in writing by either letter or email of your intention to cancel within 7 working days from delivery.

Postal Address: Linens Direct Ltd, Unit C, Goldtone House, Langston Road, Debden, Essex, IG10 3TQ

Email: orders@ld-online.co.uk 

After notification we will issue you with a returns authorisation number that you must quote on the paperwork when returning the goods.  We will also send you details of where to send your return. Goods must be returned to our returns department within 7 days of authorisation.  Any ‘FREE GIFTS’ with the products must also be returned.

Please Note: You must organise the return of the unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation and a returns authorisation number.

Returns and Refunds - Made to measure

Once the net curtains have been cut we cannot offer a refund or exchange if you have made an error in your design choice or measurements. This is due to our nets curtains being made to measure as per our customer's requirements. Please measure your windows carefully and take care when entering those measurements onto our website. If you have any queries contact us on 0333 45 666 45 or at orders@ld-online.co.uk (Mon-Fri 9am - 5pm). If you do realise that you have made an error or you change your mind about the design, contact us as soon as you can. If we haven't started cutting the net we may be able to change your order. Once the nets have been cut the order cannot be cancelled. 

Faulty or Damaged Returns

If the product you have received is damaged or faulty when delivered, please contact our Customer Services team on 0333 45 666 45, or by email orders@ld-online.co.uk who will assist you promptly to try and resolve the issue and also notify you of our returns procedure. You have up to 30 days from delivery to report that your item(s) are faulty or damaged.  Any returns postage charges for faulty or damaged items will be fully refunded to you.

After Sales and Advice

You can contact our Customer Services Representatives by telephone on 0333 45 666 45 between 9am and 5pm Monday to Friday.  Alternatively, you can email us at: orders@ld-online.co.uk or write to:

Linens Direct Ltd, 
Unit C 
Goldtone House 
Langston Road 
Debden 
Essex IG10 3TQ 

Please be aware that the above returns policy applies only to purchases made on the Linens Direct website and do not apply if your purchase has been made in one of our stores. For more information on our in store returns policy, please view the refund policy located near the till points in store.