Delivery policy
Our Delivery Service
We know your time is important, which is why we have chosen DPD to deliver your order direct to your door at a time that suits.
On the morning of your delivery, you will receive an email with your delivery time (within a 1 hour window) so no need to wait in all day! If you enter your mobile telephone number at the checkout, we will also conveniently send you this information by text message.
Not convenient for today? No problem! Simply reply to either the email or text message with your preferred date and DPD will be there on the day you choose.
If you have any specific delivery instructions, please remember to enter them at the checkout page and this will be passed on to your delivery driver on the day.
Delivery Times
Our standard delivery time for Mainland UK* is 2-5 working days.
*Some postcode exceptions apply – please view Islands and Highlands delivery times.
If you are ordering net curtains and have requested either hemming or shortening services, please allow up to 14 workings days. Last order date for Christmas delivery for nets that need hemming or shortening is Friday 30th November.
Special order items are ordered directly from our suppliers, so please allow up to 28 days for delivery.
If you have any special delivery requirements, please call our Customer Services team on 0333 456 6645 prior to placing your order and we will be happy to discuss these with you. Our offices are open from Monday to Friday, 9.00am to 5.00pm.
Delivery Prices
Our standard delivery charge for Mainland UK* is £2.95 however delivery is free when you spend over £45.
*Some postcode exceptions apply – please view Islands and Highlands delivery prices.
For the following postcodes our delivery charge is £8.95. Please allow an additional 2 working days for your delivery.
AB10 - AB16
AB21 - AB25
AB30 - AB39
AB41 - AB45
AB51 - AB56
BT1 - BT94
FK17 - FK21
G83
GY1 - GY9
HS1 - HS9
IM1 - IM9
IV1 - IV63
JE1 - JE4
KA27 - KA28
KW1 - KW17
PA20 - PA78
PH18 - PH50
ZE1 - ZE3